Many technology companies are declaring that artificial intelligence (AI) can fix many of the problems in aged care. Promoters claim AI tools could predict falls before they happen and detect health problems earlier than human carers. They also argue the technology could reduce errors and deliver unprecedented improvements in safety and quality.
The enthusiasm for AI has grown in the wake of the Aged Care Royal Commission. The commission uncovered systemic problems across the industry and prompted calls for major aged care reform. With workforce shortages and rising demand placing pressure on providers, new technologies are increasingly being promoted as part of the solution.
However, experts caution that AI is not a magical fix for the sector’s challenges. Some warn that poorly implemented technology could actually create new problems for workers and residents, while failing to address the human side of care.
So can AI really solve the challenges facing aged care — and what are its limitations?
The Limitations of AI in aged care
Technology companies often present AI solutions as improving efficiency. However, in some cases they can create as much work as they remove. Aged care staff must learn new systems, interpret data and respond to constant notifications, alerts and false alarms.
Instead of reducing workloads, poorly implemented technology can add new administrative tasks and increase pressure on already stretched workers.
Studies suggest that being forced to juggle aged care technology alongside caring responsibilities can increase worker stress and reduce the time available for direct care. This is particularly concerning in a sector where staffing shortages are already a major challenge.
AI also cannot replace the relational aspects of care. Technology may be able to track movement or monitor vital signs. However, it cannot generate trust or provide emotional reassurance. It also cannot reliably recognise subtle changes in mood or behaviour that experienced carers often notice.
Many AI systems also frame older people primarily as problems to be managed rather than individuals to be supported. Promotional materials often show older people sitting passively, struggling with mobility aids, or being reduced to body parts attached to monitoring devices. They are frequently represented through statistics such as fall rates, malnutrition prevalence and hospitalisation risk.
This reinforces the idea that ageing is simply a series of problems to be prevented.
Solutions require more than just technology
Experts agree that the problems in aged care are real. However, they require more than technology alone to address. Artificial intelligence may improve monitoring and support decision-making. However, it cannot replace the need for a well-resourced workforce and high-quality personal care.
Many specialists argue that increasing staff ratios would allow workers to spend more time with residents and provide higher levels of individualised support. Improved wages and conditions could also help attract and retain skilled staff in a sector that continues to face workforce shortages.
Technology may play an important role in the future of aged care, but most experts agree it should support — rather than replace — human carers. Lasting improvements in safety and quality are likely to depend on investment in people as well as innovation.
Artificial Intelligence in aged care can play a supportive role. However, the future of aged care still depends on skilled, compassionate professionals who can deliver safe, person-centred care. With demand for qualified workers continuing to grow, now may be an ideal time to consider a career in the sector.
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Article References
Barbosa-Neves, B, Sanders, A & Mead, G (25 February 2026) ‘AI companies promise to ‘fix’ aged care, but they’re selling a false narrative’, The Conversation, accessed 26 February 2026.