The vital role of telehealth in aged care
For many older Australians, particularly those living in regional or remote areas, getting the medical care they need is not always easy. Distance, mobility issues and a shortage of local specialists often mean that receiving timely support can be a real challenge.
Increasingly, technology in aged care is being seen as part of the solution, allowing residents to access high-quality care without the need to travel. Delivered via phone or video consultation, telehealth in aged care is helping to remove barriers and bring medical advice straight into aged care facilities. However, the technology is not without its limitations, and there are still challenges to overcome.
So, what are the benefits and limitations of telehealth in aged care?
Benefits of telehealth in aged care
Increased accessibility
As we age, travelling to attend medical appointments is not as easy as it once was. Indeed, for some residents leaving the facility altogether may pose challenges. Telehealth services can help address this by removing geographic barriers. This is particularly important for people in small towns where specialist services are limited and hospital visits can take hours of travel.
Improved efficiency
By eliminating the need to travel, telehealth can allow healthcare providers to make clinical decisions in real time. This can be particularly important during end of life care or instances of sudden deterioration.
Families can also be included in these consultations remotely, ensuring loved ones are part of important discussions even if they cannot be physically present.
Enhanced collaboration
Telehealth can allow aged care residents to receive guidance from a broader range of specialists, including geriatricians, dietitians, and mental health professionals. This input can support more holistic care and reduce the likelihood of hospital transfers.
What are the challenges?
Technical literacy
Not only are many aged care residents not technically literate, many aged care staff are as well. Technical skills decline with age and many aged care workers are aged over 45.
This may make setting up and running video calls a difficult task. Training and support will be essential if telehealth is to be widely adopted.
More difficult in rural or remote areas
In some rural areas, internet connectivity may be poor. This can lead to issues accessing video conferencing. This could mean residents may not receive the same level of care depending on where they live. Reliable infrastructure will be critical to ensuring equity of access.
Exclusion of vulnerable residents
Many residents may have difficulties with their eyesight and hearing or cognitive impairments. This can make participating in video consultations challenging. Without the right support, these residents risk being excluded, widening health gaps.
Lack of personal interaction
Studies have revealed that older Australians show the strongest preference for in-person consultations. Many complex medical conditions also require physical examination for accurate diagnosis and treatment. For this reason, telehealth is best viewed as a complement rather than a replacement for face-to-face care.
Privacy
For some, the sharing of sensitive medical information via online platforms is a concern. Strong data security and confidentiality are essential to maintain trust
While telehealth is not a perfect solution, it is clear that it will continue to play a growing role in aged care. As technology becomes more widespread and staff receive greater support, these services can complement traditional care models and improve outcomes for older Australians.
At the same time, the aged care sector will continue to need skilled professionals who can adapt to these changes and provide a human touch alongside new technology.
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Article References
Larter Consulting (n.d) ‘Using telehealth to improve access to older people living in residential aged care: Benefits, challenges, case studies’, Larter Consulting, accessed 11 September 2025.